OFFICE HOURS:   9 am till 5 pm Monday – Friday 
                            9 am till 4 pm Saturday 
                            10 am till 4 pm Sunday

New leases may be signed from Monday to Friday and Rental Inspections are performed Monday to Friday. If an inspection is required on a weekend this can only be done by appointment, and will depend on the availability of a person to perform that inspection.

RENT PAYMENTS 
- Initial rent payment, when moving into the property, may be paid by bank cheque or cash and a receipt will be given. 

- All payments from this time should be made using the ANZ RentCard, or ANZ deposit book, issued at the time of signing the leases. The card can be used to make payments over the internet, through BPAY, or by phone to your financial institution, and the book as a deposit book at the bank.

If you wish to pay by direct deposit, other than the RentCard, please contact the office for account details and ensure that the office is advised of the amount, and times, you will be depositing your rent. If you require a ledger printout of your rent payments, you can call the office to organise that at any time.

SERVICES
It is your responsibility to arrange for connection of all services to the property. The following phone numbers may be of help.

ENERGY AUSTRALIA     13 15 35
TELSTRA                     13 22 00
AGL                            13 12 45

TELEPHONE
Please advise one of the Property Management team of the telephone number at the property when you have it connected. Also, if you change employment during your tenancy, please advise us of your new business number.There are various reasons you may need to be contacted throughout your tenancy and this information is vital.

KEYS
It is your responsibility to return all keys to the property to this office at the end of your tenancy. Rent will be charged until the day all keys are returned. If you change any locks during your tenancy it is a provision of the Residential Tenancies Act that you supply this office with a key.

INSURANCE
It is your responsibility to insure your own contents as the Landlord’s policy covers the building, fittings and fixtures only.

CHANGE OF TENANT
The Landlord has approved the tenancy in the names on the Agreement. If a new tenant wants to occupy the property, they must apply and be similarly approved.

If the Agreement is in joint or multiple names, all parties to it are individually and jointly responsible. In other words, if one party does not have the funds to meet their commitment, all the other parties are responsible for payment.

REPAIRS
It is a policy of this office that general repairs must be advised in writing. We have included six copies of the Repair Advice form in your kit; further copies may be obtained from the office when required. Please complete the form when you require repairs and forward to this office. You will be contacted either by the tradesperson or us when the repair has been arranged.

Urgent repairs may be phoned through to the office. During business hours please ask to speak to either the Property Manager, Property Officer or Property Letting Officer. After hours the phone will be diverted to either the salesperson on call or the Licensee. Please leave a concise message detailing your phone number, address and the problem. Only if you cannot contact any of the above are you able to call a tradesperson yourself, and this should only be for urgent repairs as detailed in your Tenancy Agreement. 

PERIODICAL INSPECTIONS
This office regularly performs routine inspections, and each property will be inspected between 2 and 4 times per year. You will be given written notice of these inspections, however if you wish to change the allotted time, you are welcome to call the office to organise an alternative time. If we don’t hear from you, and you are not home at the time noted, we are able to use the office key for access. During these inspections, we will be noting any maintenance/repairs required, and also the tenant’s care of the property. The premises should be maintained in a clean and tidy condition at all times. We also perform regular drive by inspections of each property to check on grounds maintenance.

ARREARS
Your rental history is a crucial part of your ability to obtain future rental references. It is therefore in your interest to keep your rental payments up to date. Rent must be paid regularly and on time, and you should always advise this office of any problem, which could affect your rental commitment.

We advise that our office is a member of the Tenancy Information Centre Australasia (TICA) and as members we are obliged to report any defaults to TICA. Should a tenant appear on the TICA database they may find difficulty in relocating as TICA has a large membership, which can be accessed by members throughout Australia.

If your rent is in arrears you will be contacted either by phone or letter, and if rent is allowed to get more than 14 days behind you will be issued with a notice terminating your Tenancy.

All of this information is provided to help you settle into your home and assist you during your tenancy. It’s the tenants major responsibility to keep the property clean and to meet their financial obligations; it’s the Landlord’s major responsibility to see the property is maintained and to ensure the tenant has peaceful enjoyment; and it’s the Property Manager’s responsibility to see both parties meet their responsibilities. This can only be done with effective communication from all parties. The Property Management Department is here to assist you during your tenancy, so please direct any problems you may have to the Property Manager, Property Officer or Property Letting Officer.